Breakfast Menu "TGI Fridays" Gurnee

One of the worst dining experiences of my life. My family and I went for dinner last week and it was one thing after another with our server. It took her forever to bring our drinks, probably 15 minutes. We had ONE alcoholic drink, everything else was sodas and iced teas. Then she forgot to TAKE OUR MENUS. We sat there for over an hour with our menus just chilling, having dinner with us. Finally my husband gets up to say something and she comes over and tries to play stupid when he tells her her service is crummy. They sent out a manager- chick with neck tattoos- and she’s like yeah I’m sorry I’ll make sure everything is handled and we don’t see her again. Meanwhile our server is back to us again and actually starts performing her job but doesn’t apologize, is super short with us, pretty much acts like we are wasting her time. Honestly, my husband and I both worked as servers for years, I even worked for TGI Fridays when I was younger, and this was an absolute joke. They need to do a better job of cutting their servers who don’t want to work. It was a very bad experience and they wonder why they’re going under.

We ate here on 9/5/23. The waitress was very attentive and got everything right the first time. I also had no idea you could get a steak that good at a Fridays. Everything was fantastic.

About an average TGI, service was welcoming and nice but seemed to have forgotten about us after the first check up. Food was good and flavorful, drinks could’ve been more slushy but still good nonetheless. It was a pretty busy night so I wouldn’t really blame much on the restaurant. Overall an average TGI quality wise.

This was such a horrible experience. Went with four other people and waited 5 minutes to be seated, no problem! Was sat very politely and had a couple of minutes to look over the menu. The problem was that a few minutes was 15 minutes and had to remind the staff that we were there twice. The server gave us the wrong fountain drink which was fine. He then took more than 20 minutes to get our drinks from the bar, which we never received because we left. The best part, nothing was ever his fault! ‘It was the kitchens fault, the bar is being slow, my manager poured the wrong drink.’ We asked for the bill with nothing but our drinks and it took them five minutes before we left some cash and left. As we were leaving, there was not a single employee on the floor. Absolutely ridiculous. No effort was put into giving anyone a good service. We were polite and gently reminded them that we were there and there was no apology or emotion shown. Just because the kitchen is slow or the bar is backed up, does not give anyone the excuse to be slow without effective communication. Server name was Luci - request not to have him or you’ll be severely disappointed.

We travel all the way from Wisconsin to eat our favorite meal and now we have a new favorite dessert. I enjoyed celebrating our birthdays here🥳 very friendly staff and food is always great.

Classic TGI Friyays, but not the same feel. Unfortunately they're short on staff so the service is a little slow. The food quality is a little lower than expected. They have accommodations for gluten sensitive meals, such as GF burger buns.

I think the food is ok. I just am sad that this place is going down hill. The ground is always so sticky. It smells old. I went to the bathroom and all the stalls were so filthy. The ground in the bathroom was sticky, the tables were sticky. I feel like this place isn’t sanitary at all which sucks. The waitresses seem like they only wanna just chill wjth their other co workers which i get but, there’s a time and place.

Hostess wasn’t very attentive upon entering restaurant. Waited 20 minutes for a booth surrounded by filthy tables. Our waitress was very polite and gave us our food pretty quickly. Food was satisfying and surprisingly rich in flavor! However, I found it ridiculous that we were given plastic silverware. Hope to come back to a cleaner restaurant with better service.