Breakfast Menu "Taco Bell" Malta
Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
Taco Bell, 6 Kendall Way, Malta, NY 12020
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After 45 minutes (no joke) this is what we got. Not to mention over 10 cars leaving costing them $ but the workers don’t care at all. The “chips” in the bag was literally supposed to be an order of CHIPS AND CHEESE! Management really needs to get this place together smh. Disappointing. Save your money, take a trip to Clifton park
I waited over 40 minutes for my order and was told after a lengthy wait that my items would to be right up. I got my first two items, one out of the two was wrong, had to wait for my correct items and then ordered a second item and that took almost another 20 minutes. Place is absolutely horrible and needs better management. Carol was the manager on shift and she refused to give me her name or the store number. Luckily for me the staff had a shout her name 100 times so I was able to obtain. You need to hire somebody with more experience, who has the capability to run a business with high capacity. Will not come here ever again.
UPDATE: REACHED OUT TO "HOSPITALITY" SENT 2 FOLLOW UP EMAILS NO REPLY. NOTHING WILL CHANGE DON'T BOTHER TRYING. First ever time physically going inside to order at this location after living here for just about 3 years. I was greeted at the counter with the lovely sounds of a woman yelling at each staff member that the tables are dirty and demanding someone give her a washcloth so she can clean them (they were all trashed). This banter went back and forth for about 5 min while we waited to order. After the altercation and the table situation was figured out the staff went to the back and never asked us about ordering. After about 2 min and being asked if we ordered 4 times we finally were able to order and receive our food. Below is a picture of 1 of my items I received. No context is needed...I will just say it was definitely not worth the wait.
This is the absolute worst Taco Bell / food store I’ve ever been to. I can’t even explain how horrible it is. If you’ve ever been, you know! You will come here and wait 40 minutes at any time of day or night. It’s always an apocalyptic scene inside if you choose to go in. I see the owner responding to everyone in the comments. What they really need to do is pay this location a visit.
I live down the road and I LOVE Taco Bell. This is HANDS DOWN the absolute WORST location I’ve ever been to. No matter the time of day, the line is around the building. I’ve sat at restaurants and had my food faster than this place. One time the employees were outside smoking pot and just weren’t serving people. When you do manage to get your food, it’s good, but hopefully you aren’t looking for a fast food experience, because this isn’t it. “Management” here is an absolute joke. It is the worst fast food establishment in the Capital Region without a doubt. Anyone rating this place over 1 star knows someone who works there. The place is absolutely horrible.
Staff continuously forgets items on mobile orders. Staff needs to be allowed more time to check orders and receipts should be printed and attached to bags as they are for delivery orders. To their credit staff is very friendly and typically speedy, however, items are continuously missing.
At about 8 o'clock pm, I went inside the store to order the food. After I placed a slightly complicated order, I noticed the look of frustration on the faces of everyone else standing there, waiting for their orders. After a while, one of them offered to go in the back and make it themselves because he thought he'd get his food faster. I remember thinking, why is that one worker mopping the floor while the other worker watched him mop the floor (I think he might have been the manager) while the line continued to grow and food was barely trickling out. Eventually, the person I thought might be the manager, locked the doors, and asked the people inside that were standing around waiting for our food, to please not let anyone else in. As one customer became more agitated, a different worker simply and politely said, "I'm sorry," which was enough to take the wind out of the agitated customers sails, and we just continued to wait patiently. One by one, we all got our orders, and when I finally got my order and walked outside, I saw a worker standing outside the store smoking, and I thought, why are they not inside working? When I got home with my fairly complicated order, I found it to be completely correct, and the food was pretty good.
Still horrible only 3 cars at the drive in. Haven't moved in 15 minutes. Don't bother. Go to Jimmy John's, McDs or 5 guys. Do not waste your time here!! Update: waited 30 minutes and gave up. Never even made it to the window and I started as the 3rd car. Either close the lobby or drive thru. Horrible management.