Breakfast Menu "Taco Bell" Haslet
Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
Taco Bell, 13050 US-287, Haslet, TX 76052
Photos
All
Food & drink
Vibe
Take-out
Taco
Quesadilla
Nachos
Comfort food
By owner
Street View & 360°
Services
Service options
Highlights
Popular for
Accessibility
Offerings
Dining options
Amenities
Atmosphere
Crowd
Payments
Children
User Reviews
I hate leaving bad reviews, but after two sub-par visits I feel I need to. Our second time visiting this location was two days ago. We’d placed an order online, because hubby wanted to try the churrito (he remembered ordering it when he was young). It was only available in the app, so we ordered ahead. When we arrived, it seemed that they couldn’t find our order, because the lady up front asked for details several times. The churritos were missing ingredients, and the restaurant was very messy. The lady up front was visiting, chatting with another customer for some time. If I was the manager, I’d have hoped she’d be cleaning the dining area instead. Last time we were here, it was the same situation, although they seemed they seemed to be short handed, or not staffed appropriately. We recommend choosing another location, unfortunately.
We’ve come to this Taco Bell numerous times and have never had this bad of service. I order and paid for 3 crunchy taco supremes, get all the way home which is 25 minutes away, I have plain crunchy tacos. I call up, and the lady who answers suggests to come back to have them remake it after I’ve already informed her I live 25 minutes away. That was not realistic at all, I’d be out almost an hour over tacos. She puts me on hold and a man comes on the phone. He asks me what I want him to do about it. I suggested to either refund me the difference, or put it in their log that I’m owed 3 crunchy taco supremes at a later date. He says he’s writing my name down and putting it in their office. I asked who I was speaking to so I can reference when I go in. He proceeds to say “ummmmmm” with a long pause, then say he’s not allowed to tell me his name. Fine. I asked what your position? Are you a manager? Assistant manager? Team lead? He said “yeah something like that” I said how am I supposed to believe you’re talking my issue serious and I’m actually going to honored these tacos if I can’t even reference who I spoke with. Again what is your position. He said “uhh a trainer”. Then reiterates to just come in, state my name and get my tacos, and hangs up the phone. I hope the manager will train their trainers on customer service and how to resolve issues that their staff caused.
Go to any other location than this one. Trust me, it’s worth the drive. For a few reasons (see other reviews), but the last straw for us is— This location only gives you 1 sauce packet per thing you order, which is not enough. They told me it is a policy implemented by the owner. Literally will never give a single packet over the limit, as they said they will be sent home by the manager if they do. If it is THAT important to the owner to save $0.05, I figure it’s worth an extra 10 minutes of my time to go to the next location
They mess up my order every time I go there and today was worse because they messed up my order and then when they remade it they scraped the old burnt dry beans from the side so I couldn’t eat any of the food. I’m allergic to dairy and I try not to make things a big deal but I can’t eat cheese melted in my tacos. I thought they would be understanding but this is what I got back…a log of dry hard beans on every taco
Was given only 2 sauce packets for a large order. Like for real??? I ask for more clearly stating I'm not happy with 2 as 2 packets makes no sense for all the food. Cashier Bunni proceeds to give me only 2 more saying it's my fault I didn't ask for exactly 10 during my initial order.
Took forever, no line, and my order was wrong so I asked for a refund and the manager got an attitude with me and I wasn't rude. oh and reviews like "Kitchen member Kyle made a quesadilla and it was literally so good" are not fake or anything... so dumb
Usually I’m not the one to post on something unless I think it was outrageous but this has happened multiple times now! I had the simplest order how do u mess it up ?? Like how do u keep messing up my order it’s to easy.. Anyway.. I made sure to specify that I didn’t want onion and got the exact opposite 🙄 And THIS BAD at that seriously.. Like since when does lettuce come on a bean and cheese burrito?😂
Kitchen member Kyle made a quesadilla and it was literally so good