Breakfast Menu "Taco Bell" Fairport
Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
Taco Bell, 6687 Pittsford Palmyra Rd, Fairport, NY 14450
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User Reviews
I recently visited this taco bell and was just amazed by the quality of food. The chipotle chicken burrito was exceptional. I'm not sure why it's different than other taco bell locations since it's a chain, but it was just right, perfect proportions, perfect toasted tortilla, and juiciness! Unfortunately, when we visited, they were short-staffed, but the delicious food made up for it. Amber who I believe was the manager came out to all the tables and apologized for the wait, and gave us free taco coupons. I was impressed by her professionalism and kindness. Thank you Amber! Please keep up the excellent customer service and great food! Presentation was noticeably cleaner than other locations as well.
So this is just going to be a general rating. Normally the food is fine, 50% of the time they mess up your order or refuse to serve you an hour or 2 before their posted closing time! Good food usually as long as they don’t forget a whole item of your order (usually the chips and cheese) luckily you can order from Macedon or Penfield and irs not a far drive.
Having lived all over the country in the past few decades, and having eaten at countless Taco Bells over that time, this is the single best one I've ever been to. From the staff, to the cleanliness, to the speed and accuracy of orders, I've yet to find a single thing to nitpick about. Truly a top notch location!
Taco Bell is generally a good fast food option, but occasionally I've had the unfortunate experience of missing a taco in my order. Luckily on my last two visits my orders have been accurate. I’m a happy customer lately. On another note. The generosity with sauce packets can be excessive. I ask for three and end up with 12-15, which feels wasteful. Save some resources and just give me the amount I ask for. The rest just end up in the bin. Overall, it's a quick food choice, but I look forward to their continued improvement on the order accuracy and sauce packet distribution. I’ll be back and I’ll keep asking for only the sauce packets that I need. Hopefully everyone else can do the same and put less in the landfills. Thx
Every time I go, the woman taking orders, is incredibly professional and always pleasant to talk to. Just the simple act of ordering food here literally brightens my day. She is incredible and easily the most friendly fast food worker I've encountered.
Staff was very patient with us (4 in the car) and all the food was delicious even with it being 10pm. I'm used to very stale food and bad service at this time. Steak and cheese grilled cheese buritto and chulupas are the move. Value box is an insane deal too.
I am very disappointed with our near by Taco Bell today! (Fairport, NY 14450) The way I have been treated, as well as the overwhelmingly poor attitude of the young woman who has some leadership role within your establishment is concerning! She escalated the situation, and basic ruined the rest of my day. I am astonished by this, as to the point I am taking additional time to review this terrible situation! I chose to treat my daughter and I to lunch, by making a special trip from our home down the road to our local Taco Bell... I was welcomed in the drive-thru with great customer service... Since I have a dairy allergy, chooing fast-food is very limiting. The associate was very kind and helped in taking my order. At the window, I was greeted well and received my order quickly. I drove home with the order... to find, half or my order was not included. Fortunately, the tacos for my daughter were included, so I set her up and called the store, to explain what I had found and see if they could put the missing items together, while I drove back to the restaurant... This also was handled well, the young man that answered took my information, apologized for the inconvenience and said that when I came through the drive through to give them my name and they will have the reset of the meal ready. I have to say that, choosing to get fast-food in the first place and choosing our local Taco Bell, is not a regular occurrence, so now to have to run back down the road and go through this again just to receive the missing meal was frustrating, but the service on the phone was done well and I was giving the employees the grace that things get missed... This is where the entire ordeal takes a major turn of absolute absurd customer support and leadership! When I pulled up to the drivethru, I was welcomed again by a friendly voice... When I gave my name and started to explain why I was back, I was interrupted by a rude young woman, who I assume is a member of management based on her direct way of taking over the interactions. She explained in no uncertain terms, that she remembered packing my meal in question and there was no way that anything was missing. I explained that I understood, but I had brought the bag with me and she could see for herself that I had not received my entire order. She said she couldn't look in my bag, since it was against they corporate COVID policy to open a meal bag... Then she said, "I am not sure what you want me to do!" I said, I would like the complete meal the I ordered and paid for... I was then bluntly told to pull up to the window. At this point I am dismayed by the way I have been treated. It gets worse when I get to the window. The rude young women confonts me and explains again that she personally packed the meal about ten minutes earlier. I offer her my receipt and again to have the bag from the order to see that it wasn’t complete. She jerks the receipt from my hand, crumbles it up and tosses it on the counter. Then hands me a bagged meal, and says "I never want to have you do this again!" as if I am at fault and am falsely requesting that they owed me the missing items of my order. I am in shock at this and how poorly I am being treated! I announced to her that she was providing terrible customer service and in response she said loudly, "Have a nice day"! As to send me away and that I was not welcome to return. I would also comment, that the order was still not delivered correctly, missing one regular taco that is part of the Chalupa meal. At this point I give up! No one should be treated this poorly, I didn't get angry or irrte when I called to explain that part of the order was missing. So, to be treated with such hostility is outrageous and disappointing! I would ask that you review your training policy and see that this employee is given the correct training and tools to understand how customer service is to be provided. If the restaurant is having a theft issue, that should be addressed. Escalating a simple missed order to the point of abuse is unnecessary!
Extremely fed up with this location. We spent over 60$ on our meal just to have it messed up for the 100th time. We ordered for a family of 6. NONE of our drinks were delivered, we were missing 2 tacos. Instead they gave us 2 totally different tacos. Not just that but they put the Mexican pizza on the bottom of ALL the tacos. It was completely inedible. Who ever the manager was on tonight tried to be polite even though I was so furious. I worked as a GM in the fast food industry for a very long time. These "kids" working these days need some serious proper training and a reality check. Work hard, get rewarded. This is by far the worst location that we have ever eaten at.