Breakfast Menu "Subway" Tomah
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Subway, 1845 N Superior Ave, Tomah, WI 54660
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User Reviews
Ordered online when I got there I check in on my app. waited 15-20 minutes still no food. I finally had enough and put my vehicle in reverse and went to drive up window. Was greeted by a employee, I let her know that I had a order that I placed online and that I had check in like I was supposed to and that was 15-20 minutes ago and still haven’t got my food. She was like you have to come in to get it I was like that is not what my email or app told me to do. She then said she would get my food and when she brought me my food I read her my email word for word, and how it said that the sub maker will bring your food right out, and how I had to put my model and color of my vehicle in the app for pick up. All I got was a look and a blank stare. I do not recommend this subway I order through the app that was I don’t have to deal with people and most of all that way my order is correct, because it’s written out for them.
I’m not sure what happened in the last two months but this place has gone way downhill. I never had a problem with them before. Service was nice and sandwiches were good. Now I’d say the last few times I’ve been in there they have so many people working but then only one person making sandwiches with a whole line of people. The sandwiches are put together sloppily. Last time I went in there was a couple in front of me and they were ordering their sandwiches which took about 15 minutes before they finally got to pay. I started my order and when the employee took out the bread and cut it open he completely smashed it. You couldn’t even tell it was bread anymore. I was going to ask for a new one but I saw that the people in front of me had bread that looked the same way so I didn’t see the point. It also takes a long time for my one sandwich to get down the line and I had to repeat myself many times. At the the end when he closed the sandwich half of the ingredients fell out due to the smashed bread and I knew it wasn’t because I had too many things on my sandwich because I get the same thing every time and haven’t had an issue before. There was no apology or offer to fix it. It was just wrapped up and bagged while I paid. When I opened the sandwich when I got home it didn’t even look like a sandwich. Half of the stuff was just laying in the wrapper and the bread was broken in different places and practically laying flat. It was almost impossible to eat and I paid $13 for it. I am normally very understanding when it comes to food service because I’ve worked in restaurants before this was ridiculous. And I wouldn’t leave a bad review if it was only a 1 or even 2 time thing. It’s been multiple bad experiences. I’m not sure if it’s bad training, employees not caring, or what it is but it’s getting to the point I’m going to have to drive to another town if I want subway.
This particular Subway had very helpful, friendly staff who did their job quite well. All of the tables and booths were clean, the dining area was well lit, and the floors were free of litter. The bathrooms were clean, but the toilet in the standard stall never stopped running. The staff said they were aware of the problem, but were waiting on it to be fixed. Compared to many other Subways I've visited, I was rather impressed with this one, overall.
So sick of ordering from here and not getting what I ordered. Every time I order it’s wrong, and even one time I didn’t even get one of the subs I ordered. I order online because I work outside of town and I try to get myself and my crew lunch. If something is messed up I’m not driving the 15 minutes back so you can look at it and build me a new one. Unless you want to pay for my loss of wages having to deal with this. I WILL NOT order from here again! Jimmy John’s get’s my business from now on!
Very impressed with the three ladies working today, they were happy, full of smiles and helped me find something to fit my diet. I absolutely love this subway, it’s my favorite place to get fast food in Tomah. Thank you for the positive experience girls!😊
Terrible service and management. Ordered a footlong a week ago and it arrived destroyed as shown in photos. Today my order arrived missing and was told to send the doordasher to pickup the remainder of the order. When he arrived, they gave him a hard time. Just terrible service all around.
I really appreciate how nice and helpful the staff is. I get 1 very large order every couple of months, they've always worked with me to ensure we were set up nicely. The food is consistent, and the service is great.
Normally my experience with subway is great but this particular visit was just bad. Not particularly busy, we went through drive anyway to be faster. We ordered and then sat at the window for almost 20 minutes and not one person acknowledged us. We gave up and went to Jimmy John's instead.