Breakfast Menu "Steak 'n Shake" Poplar Bluff
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
Steak 'n Shake, 1471 N Westwood Blvd, Poplar Bluff, MO 63901
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User Reviews
Got chili 5 way for lunch at the drive thru today. It was drowned in grease. Very disappointing. When I asked the employee at the window for my other 2 drinks she rudely told me to pull forward and check my ticket to see if I even ordered them because there were people behind me who's food was getting cold. I'm attaching a pic of my food...if the 2 cars behind me got a similar lunch hot or cold wouldn't have mattered.
Very busy. Food was very good but the shake machine was broken. Took over 20 mins for them to figure it out (we were already done eating by that time) and they had over 7 shakes to make for waiting customers. Not one of the three managers working came out to let anyone know of the issue. When the customers began to inquire about the lack of shakes, and asked for a refund, all three managers indicated they could not give us a refund. They said corporate made that decision and there was nothing they could do about it. WHAT?? After asking more, they finally gave us a gift card for the refund but only after prompting them. We were from out of town so would obviously not be back at their store. Crazy.
Service was something to cringe at. Took 22 minutes to get our meal and that was after the manager took over cooking the burgers. Waiting 10 more minutes, we had to ask again for our shakes and was told the machine was down but we could wait for them. We were traveling thru and had a six hour drive ahead of us. When asked for a refund for the shakes we were told they couldn’t refund us. “Corporate doesn’t allow it.” Three managers were on duty!! After being pressed for a refund we were given a gift certificate.
This was an absolutely terrible experience. The service was non-existent, with staff acting like it was an inconvenience to take our orders and then ignoring me when I went back up to ask for the vegetables that were supposed to come on my burger (which was cold and crunchy). The cashier gave me a bowl of wilted veggies (see photo) and I also had to ask again for a tomato, which is supposed to come with the burger. Disgusting food, and they said they don't carry Steak & Shake seasoning.... at Steak & Shake. I get having an off night sometimes but this was pathetic. The bathroom reeked like a place that never gets cleaned. Don't waste your time or money at the Poplar Bluff location!!
They should not have opened back up for breakfast if this is what they were going to serve. The gravy was gross, bacon, sausage, and eggs all tasted off. I got a Royale Steak burger that was good and the pancakes was fine. So 1 meal out of 4 was good and the others disgusting.
I ordered the number five the garlic double steak burger It came with cheese and when I told them that my order was wrong I was told that everything comes with cheese and I should have specified that I did not want cheese on it. Meanwhile the name of it is the garlic double steak burger not the garlic double steak burger with cheese. I cannot eat cheese on hamburgers it makes me extremely obnoxiously sick to my stomach! I was told basically that's the corporate menu and I need to get a hold of them and complain to them. The manager Ashley was extremely rude and could have cared less. I paid for a meal I couldn't even eat and they did absolutely nothing to make it right. Very rude, horrible customer service! They didn't give a flying flip about whether or not I could eat my food that I paid for! They just kept saying everything comes with cheese and I should have specified I didn't want cheese on it even though the name of it was a steak burger or not a steak burger with cheese. EXTREMELY RUDE TO SAY THE LEAST PAID $9 FOR A HAMBURGER I COULDN'T EAT. When traveling on limited funds this is NOT how you want to spend one of your few meal stops!!!!!
We went there for lunch and we're in the drive thru. We were ordering but it was extremely hard to understand the polite lady taking our order due to the background of a bunch of people talking. She was a trainee. She took my order and when we tried to talk saying we needed another order they didn't hear us but added it just part of the second order and cut us off before being able to finish our order. We pulled around and started to explain the issue we had and we were accused of yelling we were done and yelling at the lady. The last at the window got frustrated and stormed away yelling someone take care of this! We tried to explain that we didn't but we could tell they weren't really listening to what we were explaining. We ordered a meal and didn't get the meal, just the chicken. (We weren't charged for a meal either) When the manager came to deliver our food we tried to explain it to her and explain everything again she stated everyone heard us yelling at the lady and saying we were finished. I don't believe anyone really wanted to believe it or listen to the looks we were receiving. I haven't been back for about 4 months now because the last time I ate there customer service sucked and this time it was even worse!
We walked in the front door to seeing a sign for CREDIT orders. I asked a person about cash orders and were told to use the Kiosk ...... WHERE was the Kiosk??? After looking around, I turned around to see that they were BEHIND us BY THE DOOR. Tried for over TEN minutes to get the thing to work ..... FINALLY, got the first order finished (NOW going on 15 minutes) but it would NOT let me enter the second sandwich. It kept going back to the drink/side page...... Not ONE person asked if we needed help ...... SCREW IT ...... I am out of here and to NEVER come back ..... Drove down the street and ate at Colton's