Breakfast Menu "Steak 'n Shake" Morton

Stopped in for dinner as we drove through on our way north. We got in line to order only to find out that there were no cashier's, you gave to type in your order at one of the kiosks. There were 4 in total, however, only two of the four were functioning. We started by entering my name and then placed an order for two double cheeseburgers with bacon meals (comes with a medium drink and medium fry). I requested that our receipt be printed, but I think the printer was out of paper because the printer made noise but nothing came out. We waited about 15 minutes for the order number to be shouted out, but since I didn't have a number, I wasn't 100% sure I remembered the right number. The order had my name on it, not sure why they didn't shout out the name on the receipt. The food was hot, tasty and made to order. The drink station could use a wipe down, but other than that, the place was pretty clean.

Note: only one other table was being used at the time. Only a few cars in line so it wasn’t busy for 21:00 (9pm). The Floors are extremely sticky so much so that my sandal stuck to the floor and came off my foot, tables are not clean, all the tables had dirty dishes or sticky condiments residue on them, napkins weren’t even in a holder but a container on the counter next to a messy ketchup stand. Tried to order a Butterfinger shake, they game me snickers, took over 10 min to get a remake, and even then they still gave me snickers (they did refund the shake). Won’t be going back.

We ate Here on our way home. My first thought were the parking lot is empty we would get our food quickly. My second is the building is dirty. The doors looks like they haven't been cleaned all day/days. The third would be the employee cooking up front, talking in his personal cell phone while cooking. He handled his phone then resumed cooking after his call. No only did we see this first hand but also now know this kids whole life story. Very personal information we didn't need to know. The seats, chairs, glass areas all have nasty oily fingerprints. The bathrooms are dirty. I would recommend having them cleaned and don't forget about the floors. The vents are black and gunny with dirt. While eating I will say Connor is the only employee that acknowledged us, offered assistance and was sweeping the floors and cleaning counters off. I seen him interact with several customers as well. I am a boss myself I would definitely recommend Connor!! If you have time to lean, you have time to clean. Great job Connor! "I dont know him perosnally" There was a gentleman that came in, he looked like a regional. Seemed nice, talked to the staff, but I didn't see him looking at all the things he should of when he did his walk through. First impressions mean everything. Get some degreaser and go to town!

Allyson Fraim brought me my fries. She had a big smile on her face, and was friendly with everyone. (I definitely think she deserves a raise/ promotion). The other staff were quick to serve food even though it was busy. I had great service, and the staff were awesome! I’d definitely recommend going to the amazing, spectacular Steak n Shake of Morton, IL.

Doors were locked. Wouldn’t let you into the restaurant. This was at 1 on a Monday lunch rush. No sign to explain why. Drive thru open. Eight cars in the drive through. Not one moved in the half hour we sat and waited. No indoor customers to contend with, so what the problem is who knows?

I've been to Bloomington, ILLINOIS Steak and Shake, and their hamburgers have been greasy. Everyone I know told me this, quit going there. HOWEVER, Morton Steak and Shake's are NOT greasy and are great, with good customer service. I'm glad I gave them another try.

They are absolutely the slowest and worst customer service. If you don’t have enough people to run, then close the drive thru or close the doors. At the very least tell those ordering it’s going be a long wait. I just waited 40 minutes for fries. The establishment needs more workers who have the ability to be efficient and competent.

This is the first and last time I will ever eat at steak n shake. This location was extremely dirty. Sticky floors, tables very dirty and fries all over the floor. I thoight this was a fast food place. There was no one in line and it still took 30 minutes for my burger meal. Why? It wasn't even good. I can cook the same burger in less than ten minutes and it will be 10x better. How is this company still in business?