Breakfast Menu "Steak 'n Shake" Galesburg
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
Steak 'n Shake, 1066 N Henderson St, Galesburg, IL 61401
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User Reviews
I went to Steak 'n Shake last night for the first time in quite a while. You are no longer waited on by a waitress. You place your own order, and pick it up yourself at the counter when they call your name. With that, they have the gall to ask if you want to leave a tip! I got my bacon and cheese double with ONE SLICE OF BURNT BACON! I give the food two stars only because the burger & fries were good. It was the first time in a long time, it will be much longer before I go back.
Just had the worst experience I’ve had at our local Steak ‘n Shake. Went through the drive. Order taking went well. Pulled forward to the window, where we sat for five minutes without so much as a smile from the worker inside. When we were finally spoken to, she simply said the order total (which was around $50). I handed my card over and she took the payment. She then started to hand out our drinks in a drink carrier. I told her we didn’t need the drink carrier. She let out an audible sigh and sat the drink carrier back down and handed us our drinks. The last drink’s lid kept coming off, and she stood with her hand out for a few extra seconds holding our bags of food. I apologized and told her the lid kept popping off the drink. She flippantly replied, “Yeah. They do that. That’s why we give you the carriers.” Considering the parking lot had 3 cars in it and only myself and another in the drive through, you would think they’d rather not crack wise to their customers. Especially those spending $50 in their drive thru.
The guy that has been at the window is really friendly. Food was hot and delicious
Drive thru customer service is terrible. I had the window shut in my face while trying to ask for an extra side of cheese since the first one was basically empty (seems to be an issue with their portioning or lack there of). They also messed up the flavor of my shake (the shake was also too thick and only about half full of ice cream, the rest whip cream) and when I tried to tell the drive thru lady she AGAIN shut the window in my face and walked away. I’d spend your time and money elsewhere. I thought it got better after the kicked the last owners out but obviously not.
Very fast and the staff was nice, but I ordered a garlic burger and it had about a stick of butter on it, literally a glob of butter inside of the bun. Pictures are after I tried wiping some of the butter off!
At first glance, we thought the restaurant was closed but fortunately they were open for lunch. Other then 1 person, we were the only customers. An attendant immediately assisted us with placing our electronic orders and served us our drinks. Btw, THE COTTON CANDY MILKSHAKE IS DELICIOUS!! Our burgers and fries were served promptly and tasty as always! The staff was friendly and the establishment was spotless. It's just a shame that more people aren't patronizing this business that's been around for years.
We were seated right away and then our orders were taken right away. The wait on the food was longer than we expected. There was a large piece of fat on my sister's chicken sandwich. We ordered the parmesan fries and they were pretty bland. We added the seasoning that sat on the table and that made it much better. My grilled chicken was great, and my mom said that her burger was amazing and that her coleslaw was wonderful. Portions were a good size, very affordable. Three meals under twenty dollars! Our waitress was very nice and attentive. Overall happy with our dinner. Thank you!
This place has lost it. You come in, and you have a giant screen that you have to order from. I believe there were two workers. Nobody said hello, hi, how are you, welcome. I only saw two people eating. Everything you had to click to order or remove from your order. My kids were confused, they loved that place, my wife didn't know how to order. I said we're going somewhere else. 2 blocks down the road. They took care of us.