Breakfast Menu "Red Lobster" Gurnee
Lively chain restaurant serving American seafood standards amid New England-themed decor.
Red Lobster, 6230 Grand Ave, Gurnee, IL 60031
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User Reviews
Skip this location . Their curbside pick up is a joke . I waited 30 minutes for my food to be handed to me . Called 4 times and at the last one they picked up and acted confused when I said I was waiting for my food . Food came out within 2 minutes from the phone call which means my good was sitting there all that time . Employee didn't apologize or anything. When i got home i realized They forgot half of my meal . Was supposed to be a birthday dinner and several people were left without food
Went here with my wife and my toddler. Food was pretty good. Sometimes it is hit or miss at this place. That night was good. Lady that waited on us was prompt. She seemed a bit over worked honestly and i was suprised she made it to our table as much as she did. I made sure to leave her an extra good tip for the effort.
Great service! Came in with my family last night just to have diner and this young lady. Allison was our server despite of being busy that night she was so attentive and was so friendly with everyone such a beautiful person kept asking if we needed anything else she was so knowledgeable of what she was doing also knew our orders and had them exactly right, BEST SERVER EVER DEFINITELY WILL BE COMING BACK TO HER!!!
We had a DREADFUL waitress!!!! She ignored us everytime she walked past us, when we did ask her for a box, the check, more water... she never brought us any of these. Finally, when we couldn't figure out how to pay using the machine on the table, she totally ignored our request for help. Finally, we spoke to the most wonderful manager!!!!! He was SO kind and couldn't possibly be any nicer and more accommodating!!!! The food was excellent, BTW. I would definitely recommend this restaurant but call the manager much sooner than we did if you find yourself totally disrespected by any server in the future. Don't blame the restaurant.
Solid 4. Took my grandmother here for her 91st birthday. She and my wife both love seafood. They ordered the same thing... Lobster with shrimp covered sirloin. They raved about the lobster, the key winner in the dish. My wife later mentioned she should have just ordered the 2 lobster meal. I'm not a seafood lover but that sounds like good advice. I ordered the filet and it was well seasoned, almost too much, but I really liked it that way. I must comment on the Lobster Bisque Soup. It was terrible... At a Lobster restaurant? How is that possible? There wasn't a shard of lobster in the soup. I asked the seafood lovers to taste it and they agreed... Failure. Very disappointed but the rest of the meal kept this a 4. Dessert was a brownie explosion and it topped off the otherwise stuffed bellies... Three spoons, no excuses. We enjoyed the cove-like feel of the table we sat in. Very nice.
It was a warm Sunday in midst of winter and we were fortunate enough to get a table after a long wait. Our server was an amazing person and that was the only good part of our visit. It was evident that the restaurant was short on staff. The food felt completely off as they couldn’t handle the number of orders they had received. Everything we had ordered and even the biscuits felt that they weren’t fresh.
The food was great and our server Nyzjah was polite and friendly. She provided excellent customer service by answering all my questions and was very attentive to our needs. The salmon and lobster was grilled to perfection and flavor was good. The stuffed mushrooms were a bit bready and less seafood stuffed but other that the rest of the meal was great.
Our server was John and he was amazing. He was friendly, patient, knowledgeable, personable, attentive, and kind. My company said the burger was one of the best he had (it was huge). I had the fish and chips, it was good but it was pretty greasy. The coleslaw was bland. The fries and biscuits are always a hit. Overall a wonderful experience and would come back to this location.