Breakfast Menu "Pizza Factory" Orofino

I haven't had Pizza Factory for over a decade, having moved to the west coast years ago. When I came to town and relatives suggested a pizza night I decided to get takeout, it was like a trip down memory lane. Pizza was every bit as good as I remember it being in my teens. I would give the place 5 stars but the arcade was a bit run down.

The place was clean (although we did arrive right when they opened). The food tasted good when it was there. I ordered the "all you can eat," and it was all you could eat when they decided to fill the bar up. Cooking one pizza at a time doesn't work if there are 4 individuals having the special, all men on a lunch break. Get it together guys, morning shift needs new management.

I came in right after opening. The bathroom is disgusting. It's always disgusting, but right after opening? Come on! Only one pizza was made for buffet. It is 11:37 and still no more pizza made. Some dude just came in from outside, went behind counter and started handling food without washing his hands. I just can't do it again, eat here. It's disgusting. It's 11:45 and people who paid for the buffet are still waiting for a pizza to be made so that they can eat the food they paid for.

I called in to order dinner for my family tonight, they stuck me on hold for 5 minutes then hung up on me. I tried to call back but my phone call wasn’t going through so I kept trying until it did. A male employee answered the phone and said “what the hell do you want?!” Then hung up on me. How can you talk to a customer like that? I was unaware of my phone calls going through because I kept getting a message “this phone number is unavailable please try again in a minute.” Thinking they were busy, I would wait about a minute then call back hoping I’d get through, again UNAWARE of the fact my phone call was going through on their end just not on my end. I called back appalled, and spoke with the manager who did nothing. He said he would talk to the guy and asked if I wanted to order something. No. No I don’t want to order because the customer service I received was absolutely disgusting. I will not be ordering from this place again.

Today, we walked in close to the time they start taking the pizza buffet down. The awesome staff asked if they could make us a fresh pizza. We really enjoy going to the Orofino Pizza Factory, because of service like this !

Very poor service. Their website offers curbside, and I have used it several times in the past. On this visit, I was told that the owners tell them they don't do that. They have no idea how to make the salads you sell. Mine was missing several toppings. The order was 10 minutes, and the pizza was done when I arrived. 10 minutes to make a salad that had lettuce peppers and 2 slices of meat is unacceptable. When I called them out on it, they got very rude

We just had my nephews birthday party here and we called on short notice due to another place scheduling us at the wrong time and they had it all set up within 5 minutes everyone working was super polite and professional always checking to see if we needed anything. Pizza was delicious. And they had them out in a timely manor. I can't thank the pizza factory enough for letting us throw a birthday there on short notice. Definitely Definitely Definitely recommend eating here now.

Girl at counter with "Charley " tattoo on arm was not at all personable! Cook who also brought us our pizza was VERY friendly! Pizza was great.