Breakfast Menu "Panera Bread" Niagara Falls

We went for Lunch after visiting Niagara Falls. Chocolate Chips cookies not available. Had to wait to order, no order taker available. Waited a extremely long time for our order. Portions and quality of Soup and Sub were Great.

Popped in front out of town and just grabbed soup and coffees. No issues with food, service, or cleanliness. Plenty of seating, easy to access, ample parking.

Not the typical Panera. I like Panera in Texas. This one was horrid. The clerk was slow and untrained. The manager was too busy to fix issues but rang up the order, which still overcharged. Sandwiches were miniscule, and the chicken salad fell apart. There was very little chicken in chicken salad. I will be challenging the charge since the manager did not fix the issue. No military discount and pretty unclean. Not the Texas style quality. We should have left. Need new staff

This store and the staff were great! I placed an order on the app which gets delivered through doordash. Around the time the order was due to arrive I got a call from the store stating they were notified by a dasher that someone else had taken the order and wanted to know if i received it. I did not. They remade my order and worked with doordash to get a new driver and have my order delivered ASAP. They also threw in 2 coupons for free pick two, and two toasted bagels with cream cheese. The two employees I spoke with kind and quickly acted to correct the mistake. Great job and thank you for getting this hungry family our food!

I stopped by yesterday after a shopping trip. I live about 25 minutes away from this location. It was a lovely experience. I ordered breakfast, lunch and drink items through drive-thru. I did not catch the employee’s name, but she provided A++ customer service. She noticed that my iced chai latte drink wasn’t prepared exactly as it should be. She recognized the issue promptly and fixed it. There was a delay in preparation of my food and she communicated everything instead of just letting me wait without an update. I also had an issue with my order registering to my Panera card. Today, I called and spoke to Kim about the issue. She helped me sort it out and customer care fixed the issue promptly. I highly recommend this location.

The best service of all that happened during a visit to Niagara. Panera is almost always the same, and a lot depends on the employees. It was delicious and pleasant here today. The workers were patient and very nice to our big family💓

I’ve never thought something like this would happened to me. Long and behold it did. I wasn’t going to post this because people have slip ups from time to time. I am posting this because of the way the situation was handled. When I returned to Panera and notified the worker there was a fly in my salad he immediately took the salad and said “Ok”. Not a sorry or can I replace it with something else just “Ok” that shouldn’t just been brushed off you served a loyal customer a fly. There should’ve been a better way to handle the situation but not only that refunded me for my soup in which I wasn’t originally returning and snatched the bag with the soup in it. Panera need to teach their employees better mannerisms because they was that was handled is unacceptable!

I've left the drive thru TWICE now. How does it take 30 mins to make a meal. One person in front of me. ONE Are you physically sourcing the ingredients for a sandwich???