Breakfast Menu "Panera Bread" Issaquah

I wanted to share a remarkable experience I had at your Issaquah location recently. I placed an order for several to-go entrees, but upon returning home, I realized that one item was missing. When I called the store, I had the pleasure of speaking with Jim. Jim not only answered the phone promptly but also displayed exceptional kindness and sincere apologies for the oversight. I explained that my husband, on his way home from work, would swing by to collect the forgotten item. However, given the late hour, there was a possibility he might not make it before closing time. Here's where Jim's outstanding customer service truly shone. He said that he would remain at the store for an hour after closing to clean, so if my husband arrived late, he could call the store, and Jim would personally deliver the forgotten item to his car. As promised, when my husband arrived, the forgotten food item was ready, and to our delight, Jim went above and beyond by including several items from Panera's bakery as a kind gesture. In a time when customer service experiences have often been disappointing, especially since the pandemic began, Jim's exceptional service was a breath of fresh air. Not only did he promptly answer the phone, but he also demonstrated a genuine concern for the customer's experience, which is a rarity these days. Jim's dedication to ensuring customer satisfaction reflects positively on Panera as a whole. His actions have made us loyal customers, and we'll be sure to share this wonderful experience with friends and family. Please convey our heartfelt appreciation to Jim at the Issaquah location for consistently delivering excellent service. Thank you for restoring our faith in exceptional customer service.

This is the grilled cheese someone at Panera thought looked fine and put in our take out bag. It was inedible. Noticed that this Panera has lost its quality assurance check!

Stopped by for a large Mac and cheese with some bread. Staff was friendly and the food came out quick. Nice location as well.

The only reason for 2 stars vs. 1 is that the staff (especially the super nice person taking our order) was above average. Kudos to the staff. The rest of our experience was not so good. The price of the food for the amount of food we received is an absolute joke. The quality of most of the food (except the bread) was way below average. There was 4 of us. We ordered basics - straight from the menu so as to keep it simple and fast and easy. No extras sides, 2 of us got water and 2 got pops (both were FLAT) and still the meal cost $66! Small food portions. This was supposed to be our dinner... but none of us got full and we all ended up having to make more food when we got home. The chicken "Signature" sandwiches are a total joke. You can get similar quality chicken sandwiches at a truck stop for 1/2 the cost and much less hassle trying to find a table to eat it from. Then there is the issue of where to sit? Tons of tables and chairs are in this particular location but several of them are taken over by a single person with a laptop. We counted at least 4 separate individuals taking over a 4 place table with their laptops, chargers, phones, etc. It was like these people are using Panera as their own personal office. 1 person had ZERO Panera products on their table, 1 person had just a drink, 1 person had a salad that they barely touched (this person had a full blown office setup) and the other person had bought a few Panera products earlier in the day but was very comfortable sitting there on their phone (taking up 4 spots) while numerous (dozens) of people continued to look for a place to sit.

I came to this Panera Bread location in Issaquah when it was near closing time and there was no more coffee left. But Jim, the Manager, made sure that I received my hot cup of coffee and more! I felt like an honored customer! I love coming here before and after my hikes in the Issaquah and North Bend areas and will continue to do so.

Really good food. It was my first time here. The food was great and the service was great. The associates were really helpful and answered all of our questions. My only gripe is I was the portions were a little bit bigger but overall really nice place to pick up a quick bite.

I ordered the “family feast” where you get to pick 4 different sandwich halves, a soup, a salad, and a baguette. They should honesty rename it to “family famine”. What I received was only 3 half’s of sandwiches so instead of 2 sandwiches I was left with 1.5. The salad was hardly a salad, you literally get a larger salad from mcdonald’s. Nothing about the salad was for a “family”. The bottom of the baguette and sandwiches were also burnt to a crisp but probably adds some bitterness to the flavor so it’s probably part of their food style. What was important was that even though an employee had said they “double checked” my order when I went to pick it up, it was still missing half a sandwich. The main entree of the “family feast” is literally the sandwich. To top it off we were left with a salad for a 10 year old, I could literally count the number of lettuce in the “family feast” salad bowl. No complaints about the soup but it’s soup. In addition most of the workers look/act like high schoolers which is no problem, until they start playing around like it’s recess time when I’m waiting for my food. I’m all about having fun in the work place but there were several other customers waiting for food aside from myself. It also doesn’t help their image when they’re arguing amongst themselves to see if a flatbread pizza is extra so someone can take it home as an extra treat. I would also mention that there is also a global pandemic going on but they’re touching their hair, masks, face and then going straight to handling customers food, only a bit concerning…

Today's visit was a joke...I ordered a bagel and a frozen Caramel cold brew with extra caramel, they barely put any on. The total came to almost $13 for a bagel and coffee. Ridiculous!!!! I waited and waited. Saw that my order was ready, waited for them to call my name... but wasn't completely sure it was mine as they called out the names of the other orders but not mine... the "assistant manager" tried to argue with me saying she "paged" me but the tracker only went off one time. Bagel is hard as can be. This place sucks and their customer service needs some work... do better!!! I gave them a 1 star rating and even that was being nice.