Breakfast Menu "KFC" West Springfield
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
KFC, 931 Riverdale St, West Springfield, MA 01089
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User Reviews
Do not. I repeat, do not attempt to order food after 8pm. By this time their inventory will have been depleated. (Side note: this location consistently has inventory issues.). The employees that work this shift don't have the competence to run it. My famous bowl order came with all breadcrumbs. .Drive through was at least a 20 minute wait. Before I got to the window. And another 5 mins at the window. God awful.
Ordered a classic sandwich no pickle add cheese and they did it no issue 2 days ago. Tried again today and they just refused saying they can't do that only if I order Diablo sandwich. I don't know if that is policy but either train your employees how to do it or give me my slice of cheese that I'm willing to pay for!
I ordered fried chicken online and picked it up after shopping at the nearby Costco. The people there were friendly and waited for just one or two minutes. I love the black pepper flavor. The chicken is a little salty for me.
Order taker/ unfriendly. Atmosphere/ fithy Food/ lukewarm to cool chicken tenders. Potatoes were hot 😊 Spicy chicken sandwich was so spicy I couldn't eat it 😩 Fries were warm. Never returning to this one. During our meal two customers returned with their food. One got wrong order, and one was complaining about his bowl.
The restaurant is clean inside, the staff upfront was pleasant and helpful. The food is what you expect for KFC. It was hot and tasty. However, I will try to say this nicely but I felt terrible 4 hours later. Let's just say the evening was spent on the "throne" deciding that KFC is off my quick stop list.
Consistently slow, understaffed, and out of at least one thing you order (and they never tell you until after you’ve ordered and paid).
Drink station is dirty. Trash cans not being emptied. Biscuit overcooked, unable to chew.
The order taker was quite rude. The line was extremely long for a random Monday. The food was cold and almost not thawed. It was a very poor experience. There is ample parking though and the restaurant looks great. That's why it deserves 2 stars but otherwise I had a poor experience. KFC is usually great but I am not sure what happened here.