Breakfast Menu "KFC" Hackettstown
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
KFC, 230 Mountain Ave, Hackettstown, NJ 07840
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User Reviews
The chicken tasted like it was frozen thawed and frozen. The large sides were not filled. The biscuits were nothing like I remember at all it was a waste of money big time. The potatoes did not taste that good at all. The gravy was ok. The coleslaw was the only thing I enjoyed and we know how hard it it to mess that up. The place itself seems a little busy as far as take out/ online orders. Yes I did already fill out survey and complain. I have not eaten in a ksc in a long time, but this is not how I remember it at all. I was very disappointed. Most tables seems to need a wipe down. Funny were were there for at least 20 minutes only 4 tables were wiped down before we got there. Yes I know they could have had a rush but it was empty at about 5 pm. The drive thru was busy. I'm wondering if this will be the new way with everywhere. Prices go up food goes down. I'm hoping not. For now I'll stick to our local go to places. Of course spent more money as we still had to go out to grab dinner. Left most of the chicken.
Went to this location yesterday for the first time and the last time. I went to order the new $20 box (4pc chicken, fries & chicken nuggets) but wanted to substitute the regular chicken for Extra Crispy chicken breasts. The worker informed me that they can’t do that. So I asked if I could get a different meal with breasts then which she informed me “KFC no longer serves chicken breasts at all… just legs and thighs.” Excuse me… what? Lol I have never heard of such a thing! I settled on chicken fingers (which I asked to be extra crispy and were most definitely not.) they were over cooked, dry, and overall yucky in general. I also ordered a few more items which were fine, except for the fact I ordered a large mashed potato with gravy and instead she did a large fry, so good thing I checked my bag when I got in the car. I went back in and told her I did not want a fry, I ordered mashed potatoes with gravy. She then told me she would have to charge me for the mash potatoes. I said no to that because I didn’t want the fries in the first place. So instead of giving me the large mashed potatoes like I asked for, she gave me a small scoop of mashed potatoes in a large container. There was more gravy than potatoes honestly. It was ridiculous. I did call customer service and the man I spoke with was INCREDIBLY nice, apologetic and actually laughed at the fact this location told me that KFC no longer served chicken breasts and informed me they most definitely DO serve chicken breasts. So I did file a complaint with him and and waiting to hear back from the district manager.
It's been many years since I've been at this KFC or any KFC really. But I will say it's still pretty good. The chicken was hot and juicy, the mashed potatoes and the mac and cheese were delicious. I love the gravy that they give you for the mashed potatoes and their biscuits are awesome. So yeah it was pretty good.
I had gone there and bought 2 12 chicken nuggets meals ... I was extremely disappointed with the food so I wrote an email to KFC and I was contacted by 2 different employees who are in the management position ... I was pleasantly surprised that they both actually reached by a telephone call and they both were very kind and they asked me questions about my purchase and they both told me that I could come back for 2 12 piece nuggets meal ... I paid over $20 for them and I told I didn't want them and if they could substitute it for a 2 piece Chicken dinner meals ... I actually went there on Sunday evening to get them I was greeted by Connie ... 1 of the managers whom I had spoken to earlier everything was fresh hot and so delicious that is the KFC I have had loved!!! ... Thank you for correcting my issues!!! ... The Chocolate Chip Cake was an added bonus as I was prepared to pay for it ... I was told that it was included with my dinner!!! ... THANK YOU AGAIN CONNIE!!!
You met my expectations. It's been a year since waiting 45 minutes for fast food. This time we waited an hour cause we were only able to order online for $30 meal and they had no idea there was an order in the system. This location needs serious help! KFC hackettstown, nj
We usually go to KFC on Sunday. Our experience is usually ok. This last weekend we went to the store. There were at least 3-4 employees there. We waited at the counter for about 10 minutes without being waited on. They saw us and just ignored us. We finally left and went to Wendy's. I doubt we'll go back to KFC again.
I used to be a KFC lover, but it turns out that KFC doesn't like me no more and their food is not at it's greatest. There must be something wrong on how this KFC branch is not performing to be great. The kitchen looks terribly dirty and it's not very pleasing to see. So I ordered a bucket of 12 pc chicken, I though at first. "Yes! Finally they put a decent size chicken on the basket". But later that I know, there are 4 pcs of chicken at a decent size and the rest of the pieces were as small as a peace of lemon. Hope they find a better way on how to make this at best! This restaurant needs love from the management.
I bought 8 pcs of chicken and its unbelievably bland, the coleslaw is dry. Gravy is like water and bland. This branch has very poor quality chicken over the years. KFC isnt the same anymore. I only buy there because its the closest.