Breakfast Menu "KFC" Grass Valley
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
KFC, 1983 Nevada City Hwy, Grass Valley, CA 95945
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I don't even know where to start. My order was burnt and I went in to get a new order because I didn't want to eat burnt food. When I went in the customer service was horrible. They were so rude. Told me I couldn't get a new order, got in my face and refused to help me. She yelled at me and then said she was the shift manager. I asked for the store manager information so I could get a refund and she refused to give me a refund and the store managers information. I had to call support and fill a complaint with them. None of the workers wear name tags so I don't know her name. But she was saying she was the shift manager. Worst service ever. They need to get fired or have a new store manager come in. This is outrageous.
Very friendly staff. Was very happy with my order. It was all there and ready when I picked it up. Thank you all for the pleasant experience.
Service is terrible. Food was prepared poorly. Said last time I would not come back. This time I won't.
I really really love KFC. Unfortunately, I work in Grass Valley CA, home of the worst KFC in existence. I've tried to go there on my lunch time (1130am - 1230pm) and 3 out of the last 4 times I tried to eat there & give them my money, they didn't even have the chicken ready. That 4th time I went there, I got my food but not my drink. On top of not having food to sell, their store is not open to the public. So, when I got my food minus my drink, I would've had to get in the drive thru line again. I just drove away. I'm never going back there.
Every time I go there my Mac and cheese bowl gets smaller. I'm about to stop eating there.
Update 7/23 The situation is vastly improved. Drive through orders are correct and when they did miss 1 item they doubled that item and filled my order before I left. It's KFC so you know what you're getting. The customer service is soo sooo much better now. The employees don't seem like they hate you, their jobs, and their lives. They're helpful and kind. Bravo! Update 3/3/22 & 3/4/22 After many months of working out of town we decided to try this Grass Valley KFC again. I had low expectations to begin with but they still managed to disappoint. I pulled up to the drive thru without placing a mobile order because of past bad experiences. I checked the signs on the lobby doors and there was nothing stating they were closed. It was just after 6pm. There were already 2 cars in the drive through so I thought all good. Then I sat and waited and waited while the first car waited for about 15 min at the drive through speaker. They finally pull forward and stop at the window. Second car followed the first. I pull up to the drive through speaker and wait for another 15 min with no one coming to the mic. Meanwhile cars are piling up behind me. One guy gets out of his car and tries to walk inside and the doors are locked, so he walks up to the drive-through window and comes back and tells me that he can't see anyone inside. 10 cars had to turn around and leave. As I was passing the drive-through window I can see the mic headset and a hat sitting on the counter next to the window and personal belongings on the tables inside. I decide to pull around the building and find that suddenly there is a message on the lobby doors saying they are closed for maintenance that was not there before. I tried again the next night with the same results. Lights on, no one is home and sign is still up about being closed for maintenance, with personal belongings still sitting on tables inside. This can't even be called a restaurant anymore. It is still literally the worst place to attempt to get food in Grass Valley. The only thing I can think is that all of the employees quit and walked off the job. This place closing would actually be a blessing for GV. Older 100% of the time they get my order wrong and leave large portions of my order out. They always take a minimum of half an hour to get an order ready, no matter what I do. Even ordering online with a pick up time, they take half an hour past the pick up time. They don't attempt an explanation. They don't try to make up for the inconvenience of extra wait, or repeated trips to their store that take 15min each way. More than once they gave my entire order to another customer and I had to wait over an hour before I got my food, only to have them leave part of the order out. Literally the worst "fast food" place in GV. If you need fast food ready when you order it, save yourself some time, trouble and frustration and go to Jack in the Box or Little Ceasars.
Looks like they are trying to do better. Short staff right now, got rid of the problem workers
Nothing quite like ordering a famous bowl looking to eat some yummy boneless chickies n mashed potatoes, then getting it home and biting into a bone! A bone in my boneless chickies. Super fun. Zero Stars do not recommend. I guess I will just have to make my own chickie teddies at home.