Breakfast Menu "Jimmy John's" Normal

On Saturday Sept 23rd at about 10:30 pm I had went through the drive thru. Must have waited about 5 minutes for me to give them my order, which I had to repeat twice, and then had to remind them when I got to the window. The guy had told me my total and I said that I was a rewards member. He asked me 3 times what my phone number was, usually when they put my phone number in they say my name to make sure that they have the right account. He didnt do that. I just looked it up to make sure on my app. He didn't put my number in for my rewards. I don't know how hard this process is. So I paid him for my order, he gave me my change and told me to have a good day. I said I need my food. He said "oh its coming up." I watched him go to the counter and start rolling sandwiches. I waited for another 5 minutes or so, maybe longer, because when I pulled out of the drive thru it was 10:51 pm. I work at 11. I had to pound on the window to get someone's attention and finally when they came over I had asked if my food was right there meaning it had been sitting there the whole time. So the guy looked at the reciept and told me my total I said I had already paid. He said oh yeah and then proceeds to get my stuff in a bag. My drink was wrong, my sandwich was just OK and my cookie was stale. Don't get me wrong....I love JJ however, lately they don't seem like they have their act together. This was the worst service that I have ever had with them.

I ordered my food at 12:49pm. It is now 2:22 and my food still is not delivered. I called at 2:03 and was told that they don’t have an exact location but the driver is on the way. This is ridiculous. To wait this long for a sandwich and chips. Especially when I am a couple blocks away. Food was FINALLY delivered at 2:24pm.

I ordered using the DoorDash app last Wednesday August 16th around 10:45pm or so. On DoorDash it stated that they were taking orders until 11 but it turns out that they close at 11. Called the store and talked to an associate and he said that I would be issued a full refund and I still haven’t gotten it. I called the store a few different times and nobody knows anything about this situation and everybody has different stories and solutions. One person even offered me a free sandwich if I could come pick it up. A free sandwich? That’s not enough considering I paid for a meal, delivery fee and tipped their driver all on the DoorDash app. Sounds like I’m just out of $21. Smh do better.

Delivery is no longer "freaky fast." I've lost count when it comes to how many times my food has taken an hr or more to get to me. With a newborn it isn't feasible to come in and order. I should also mention this location is only 1.5 miles away. I won't be ordering anymore. 😒

Great sandwiches and speedy service. Walked in place my order and they had my sandwich made in less than two minutes. The guy handed me my sandwich and said sorry about the wait. Had to laugh.

Never ever has this JJ or any other been able to provide me with a simple Turkey and cheese sandwich for my two kids! Every single time no matter how clear I make it you fill it with mayo, lettuce and tomato after every request not too!! This is 4 times in a row. The person puts it in as a Turkey Tom and never ever x out the tomatoes, mayo and lettuce. We are done!

So, the delivery cost increases as you add more sandwiches.. which is absurd. Everytime we've ordered delivery from the location in Uptown, it's been late and the bread wet. Very disappointed overall with their standards. You'd be better served at any other sandwiche shop.

Great sandwiches atta high price but everything's high these days.