Breakfast Menu "Dunkin'" Toms River

I've been so hesitant to leave a review because I HATE to leave negativity on a business, especially knowing I will absolutely go back again (I mean America DOES run on dunkin, right?) BUT, this location has sunk really far into the pits. Lately, every order is wrong or they are out of what i ordered (I use mobile orders) and they just replace it with whatever they please and don't even tell you. The other day I ordered glazed donuts for my kids, got the bag & realized it was way too heavy for donuts, they substituted coffee cake muffins for my glazed donuts -- I mean WHY not at least another donut?! Today, I ordered a signature pumpkin iced latte no whip. The only thing right about my order was the size & the no whip!!! There was NO flavor at all!! No pumpkin, no vanilla, no caramel drizzle, no cinnamon sugar -- it's a plain latte that tastes old and bitter. I didn't even realize until I drove off and sipped it - at least my donuts were right I guess. You all need to fix whatever is so wrong with this location. Maybe it's the people, maybe it's the products, maybe it's the training, but damn so something.

Every day I order iced tea, every day I get tea that was run through a dirty coffee maker so it tastes like bitter old coffee. No matter how many times I complain it still happens the next time. I’ll just have to start holding up the drive through while I taste test it.

Please fire the staff that were on duty on 7/15/23. The older lady was terribly rude to my daughter. She shoved the tip jar in front of my daughter and when my daughter thanked her, she did not answer her. The drinks were disgusting. So I called 2 times to let them know of the issue, and I was hung up on and then I was told I had the wrong number. When I went to the store, they denied those accusations. The younger girl did remake the drinks and offered something extra in return which was nice, but I have no tolerance or rudeness for liars. I will NEVER return to that facility. My sisters and I are are teachers in Toms River, and we have big mouths. Every teacher we know will hear about this.

Customer service was absolutely horrible. The lady behind the counter was so rude. Ice coffee was bitter coffee was definitely old I got 3 coffees n 1 specialty drink to go out of all that only the specialty was good I asked for xtra milk lady opens my cup started to pour drops straw/ lid on ground picks it up to put back on the cup what else can I say but disappointed dirty I would not go back again

Was at this Dunkin' Donuts in the 9 o'clock hour. When it went inside, waited 20 minutes online. Only two or three people ahead of me. The wait was so ridiculously long I walked out discusted. They're severely under staffed!!

I’ve been coming here for a while. Sometimes the order is right, most times it’s not. If you want iced coffee after 2 pm, be prepared to drink sludge. It’s bitter like it’s “old coffee.” For $4, I don’t want to drink something that tastes like it’s weeks old.

Donuts are always out of stock or sold stale. Coffee is awful, wasted out an entire coffee coolata because it was undrinkable. Every employee makes the cold drinks differently. Tired of wasting my money and being disappointed. Not to mention that several times I have been given back the wrong amount of change. The guy who used to work there would always try and keep the change until I finally got fed up and lost it on him at the drive thru. He went back and got my Change real fast that day, but doesn’t change that he did this to me several times prior. Think that man is gone now though

Me and my boyfriend always come to this exact Dunkin for our go to drinks and breakfast. The workers are our favorite and they’re always so sweet to us! This is the only location that gets our orders spot on :) Keep it up