Breakfast Menu "Dunkin'" Kannapolis
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Dunkin', 2257 Spider Dr NE, Kannapolis, NC 28083
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This location is not clean! The donuts did not look good, all the tables and chairs were messy & dirty, the station to cut/toast breads was dirty and messy. They had soooo many drinks made it was hard for them to know what was what. My husband ordered a vanilla bean cappuccino, took one sip and he threw it in the trash. I ordered a cocoa mocha iced latte and it was less than desired. It’s unfortunate, but we will probably not visit another Dunkin’ for drinks. The positive for this post is the workers as they were friendly and courteous.
Ordered 2 glazed donuts and a black coffee. The glaze was runny from sitting around and coffee was set on counter the girl couldn’t bother to call the order # I waited 20 mins till someone figured out why I was waiting. The girl who took my order was working counter and drive thru at same time.
Waited 30 minutes to even get my order taken in the drive thru- I was one of two cars. When you finally do get to the window, be prepared to be greeted by an oblivious, hateful employee who could care less about the speed of the line or the cleanliness of the restaurant.
Good food but super slow service. The employees are disorganized and that means it always gets backed up and slow. Most mornings I wait 10-15 minutes on a simple coffee and breakfast order, sometimes longer
While I waited 45 minutes for 2 large iced French vanilla lattes.... the ONLY 3 employees in that place did a fantastic job. Drive thru was going crazy, mobile app orders like mine were rolling in and that doesn't even count the food delivery app orders coming in. They were stressed and very overwhelmed. But they handled it well and were trying there best. Only reason this review isn't getting 5 stars is because Dunkin as a company should be ashamed of themselves putting that much pressure on 3 people. Allow them to keep the inside closed and at the very least they wouldn't of had to worry about that. Good job to the 3 employees that showed up today. I appreciate yall and love my coffee, you each deserve a raise.
Had our order ready when we got there, and it was correct! Drive thru lady was not very friendly.
We went to the drive thru of this location at 7:30 on a Wednesday. The website states they close at 8. No one came to take our order, so we parked & went to go in. Door was locked. Website hour’s definitely need to be changed if they aren’t going to have the doors open.
The kindness is what did it for me! I'm a driver passing through from Georgia and the wonderful customer service made me feel at home away from home! Most definitely stopping by again!