Breakfast Menu "Dunkin'" Dansville

I was in this morning from out of state. The drive through was 10+ long so I went inside. They were beyond busy the entire time I was there the manager stood by the office door just visiting with a friend instead of jumping in an helping her staff. In talking to some, this is the norm with the management. You truly need to rethink your management at this facility. You are very fortunate your staff cares because it was obvious your management did not. The service was as fast as the employees could work. The atmosphere, customers said the management just sits around and talks. They need to jump in an help.

The morning crew at this location are just terrible. Food is never up to par and coffee ends up almost undrinkable. How do you mess up coffee at dunkin?? The two older lady's that run the window are rude and have no customer service skills. Now for the afternoon staff. Food is always up to par and made to order. Coffee is usually amazing though sometimes it can be way too sweet. More is not always better. As for customer service? The afternoon crew are polite, happy, and have great customer service skills. I couldn't ask for a better customer service experience when I drop by in the evening.

I hate leaving bad reviews, but this Dunkin is the worst unfortunately. I live in Dansville but I’d rather drive to Lakeville at the truck stop gas station to go and get Dunkin, they are AMAZING. Everytime I go to the Dunkin in Dansville my order is always messed up and never accurate. For example one day I’ll get hash browns that are frozen or I’ll get hash browns that are burnt to a crisp or I’ll get hash browns that taste like plastic. Another example I always ask for an extra amount of cream cheese on my bagel and I get about none or I’ll get 2 blocks of cream cheese. Also my coffee is never ever made right, I order the same coffee everytime but it’s always different. The customer service is horrible there!! I always see horrible reviews and horrible posts on Facebook about this Dunkin. Something needs to change, maybe ALL new staff/management with the proper training. Dunkin is my favorite place to get breakfast in the morning like everyone else, hence America runs on Dunkin, more like run from this Dunkin. Again I hate leaving bad reviews but something needs to change.

Coming home from Lancaster, PA for my son's basketball tournament. We wanted to stop for a break and treats. We stopped by Dunkin. It was an amazing experience because of Abby! She was wonderful to my family! Thank you Abby and please be safe.

I can order thru the app for pick up, ten minutes later to pick it up and I'm still waiting for walk ins who are served before me. Just a hit or miss with staff... some are super friendly , some are too busy on their phones to work or some just don't want to work.

This Dunkin is the worst! To go in or drive thru you have to wait 30 minutes or more and have the time your order is not even right! I love Dunkin and I go about every day but I hate when I have to go to this one because of the waiting and sometimes my order not being right then when you say something they are mad about it but it there job right?

Do not go here! Breakfast sandwich inedible. Ordered two on English muffins and muffin had a funky smell and was stale. Husband felt ill after one bite. Hashed browns soaked in grease made us want to barf. How is this place in business??? Gave them one star because you can’t give them zero.

Went through the drive thru. Ordered a med iced pumpkin coffee w/cream and 2 sugars, a small dragon fruit refresher, a bacon/egg/cheese on a plain bagel and an everything bagel with cream cheese. Our order was screwed up multiple times. First they tried to give me 2 coffees, then they said my total was over $20. We finally ended up with the right drinks but with 2 bagels with cream cheese instead of 1 and the breakfast sandwich. Was charged $15 didn't receive a receipt....