Breakfast Menu "Cold Stone Creamery" Grosse Pointe
Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
Cold Stone Creamery, 16823 Kercheval Ave, Grosse Pointe, MI 48230
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User Reviews
I do NOT recommend this Cold Stone location. My mom decided to order two cakes to celebrate Father’s Day and my brother’s 16th birthday. Because we typically order from this Cold Stone, there seemed to be no reason to double check the order, BUT that was obviously a mistake. The young lady at the location did not ask my mom to review the cakes prior to paying and rudely packaged them up. My mom tried calling for a manger TWICE and was hung up on. So, she went ahead and sent a message to corporate TWICE. Moving forward, this location will obviously not be receiving our business. I highly advise for anyone looking to order a cake for their loved ones to think very carefully because the individuals do not take care in ensuring the customers are happy with their purchase. It’s pretty pathetic actually. AND IF YOU AS AN EMPLOYEE HAVE AN ATTITUDE, GET ANOTHER JOB. People are sick and tired of paying for horrible service from people that do not seem to want to work. If you are having a bad day, it’s no one’s problem but your own. DO BETTER.
Worst experience. The workers weren't warm and inviting. There was a long black hair in one of the bins of ice cream. I waited in line for about 20 minutes for my turn and I ordered 3 ice creams. The time between my first ice cream being done and my third was easily 15 minutes so I didn't get to sit and enjoy my ice cream with my family. They were done and bored by the time I got mine Even trying to pay was time consuming since the girl decided talking to her coworkers was more important than assisting me at the register. There were 3 people working. It shouldn't take 40 minutes from the time I walk in to the time I sit down with my ice cream when only 5 people were ahead of me.
Their customer service is terrible. The ice cream is already melting in a couple of minutes she gave to us. She was going back and worth a number of times to the kitchen to get the stuff she needs while laying the ice cream on her mixing table.
All the staff were nice and polite the place was spotless clean there wasn't a long line the team all works together to make sure all customers are serviced
Filthy store, slow employees. Placed an order online, arrived at pickup time and they hadn’t even started making it. 5 employees standing behind counter with no customers.
Came in just before closing. I appreciate them serving us but didn't appreciate the bad attitude.
Mario was amazing yesterday on National Ice Cream Day! My grandson and I visit this location weekly when I babysit him….Mario was so kind to my grandson, and creating conversation on how his school day was, etc., When walking out my grandson even committed on how Mario gave us the best service, and how nice he was. Mario for Managing this location. The other staff team is nothing like Mario.
I am not sure how this place stays in business in GP. I know businesses need staff but 0 of 4 employees greeted me. They laughed and coughed over my ice cream; one girl told the guy making it “don’t give her that much” like I couldn’t hear, and the final straw was when they dropped the SPOON and STILL STUCK THE SAME SPOON IN THE ICE CREAM! I politely said this is not appetizing no thank you and left. I will make sure no one I know goes into this place. Not only rude, but so so gross. They sort of looked around to see if I saw the spoon drop and then laughed when they put it back in my ice cream. They thought I couldn’t see from the cash register.