Breakfast Menu "Burgerville" West Linn

I am baffled at the obsession that everything must have cheese on it. I ordered two 1/4 pound hamburgers - I emphasize hamburgers. I explained I wanted one plain, meat and bun only; no cheese! The second was with lettuce, spread, pickle, and whatever; again no cheese. I also ordered a chicken and chips which saved the meal. When I paid, the cashier seemed to confirm the order was for 2 hamburgers, one specifically plain. My instinct was to check the order before leaving the window but I was tired from Friday traffic and hungry, so I just headed home. Oh what a surprise, both were imbedded with cheese. I could have returned but going back, explaining the staff's zeal to make everything with cheese, and going home to eat would have left me in a fouler mood than right now. I simply do not like cheese, nor anything else on my hamburger. It's bad enough to get the disbelieving looks that I would actually like to eat a plain hamburger but when the staff tries to second guess what I want and smother it with cheese, I get a little irate. Rather than make a scene, I can vent on your website that has been graciously offered. I do not appreciate wasting money on food I cannot (or will not) eat, anymore than I enjoy wasting time and gas to return to have someone get the order right the second or third time. Burgerville is not unique to this problem but I would love an explanation as to how one may place an order and have it filled correctly. My line for decades has been, "I want a hamburger plain and dry, nothing on it; just the meat and the bun." The usual response beyond the perplexed look is, "Do you want cheese on it?". Restraining the urge to inquiry about hearing loss, I confirm, "No cheese. Plain and dry, just the meat and the bun; no cheese." Alas, the staff who obviously are subsidized by the dairy industry, melts cheese into every book and cranny. Given the wages that must be paid, l would think employee training work include customer satisfaction - like giving the customer what they ordered or explaining why the request cannot be fulfilled. Your staff let you down, and flogging is no longer a permitted option. That said, how can I get what I ordered prepared and presented properly?

Fries are killer here. I wasn't particularly fond of my Walla Walla burger but that was just my personal taste. I didn't care for the BBQ sauce and it was fairly small. I've had better burgers here. Regardless, I appreciate the local angle and the food quality is great.

This place was busy! There were a lot of employees behind the counter, they seemed to be doing busy work. One register was open. The order line was busy, people waiting for food and people waiting to order. This was approximately 1pm. I've eaten at this location before. It took about 20 minutes to get my food. The burger and fries I ordered were good, but not for the $15 I spent on them. I chose this place because it was close to where I was working.

Standard burger place but they have garlic aioli for dipping your fries which I've never seen before. Super delicious! Also they have unique shake flavors that we don't get back home.

Been coming here since I was a kid but since they revamped everything all they did was raise the prices and cut the sizes. Today I ordered the halibut sandwich for the first time in awhile. Such a disappointment. It used to be so big and now they use the same size halibut that they make for the fish and chips. So sad. And on top of that they ask for tip in the drive thru. Made the decision to eat somewhere else. Not coming here anymore

Just go through the drive-through. Burgers are good, but the inside area is gross. It's dirty, and I did not want to eat there. We ate in the outside table that were wet. Good to know they are watering their grass, but not great for eating outside. I worked at a fast food place forn4 years... you gotta clean!

I am so glad that I came in today… Vince was working and gave me a little cheeseburger so I can take my medication. When I tried to pay, he told me no. Honestly, I don’t expect much passes, but this was on a level of customer service that I haven’t seen in many years… Additionally, Jude and bodie were wonderful as well. But Vince, I was in some incredible pain. Thanks from the bottom of my heart.

The food is good, but every time I go in there what looks like the manager never has a hat or hair net on. So I have to worry about finding her hair in my food while she walks around the kitchen. Today when I went in another employee was not wearing a hat or a hair net either. I’ve worked in the food industry my whole adult life and know this is a big food safety violation.