Breakfast Menu "Baskin-Robbins" Pearl

The cashier was nice enough to let me 7 and 5 year old try almost every flavor before they decided! She was super nice! I really appreciate positive customer service especially when dealing with 2 small children. Btw the ice cream is always great!

My experience was okay although I think the workers NEED to do better at cleaning their utensils. I ordered lemon custard ice cream and as I was eating it I saw blue from another ice cream that I did not order. I also found what looks like chocolate chunks or some type of nut. Overall I do not like that the workers are not taking the proper amount of time to prevent the mix of ice creams. This is a problem that I feel NEEDS to be resolved. If not this could happen again to a person that is allergic to a specific ingredient in the mixed ice cream. Please fix this problem!

The store hours are listed opened until 9pm. But this is the second time we have stopped by in a 3 month period and the lobby is closed at 8pm only drive thru if it is open. The attendant on the drive thru cannot understand what you say and she is hard to understand as well. We placed an order for our three usual items. They all had a very unusual flavor, no flavor and awful flavor. What the heck happened to our ice cream!!!! Not going back. Ugh #bad maybe a dirty scoop spoon????

Customer service is awful, they don't clean their utensils, and I watched an employee take an order inside wrote an order down from Drive- thru in between making waffle cone, touching them with her hands. No gloves clothes were dirty and I just was over it when she wiped her hands on her clothes.

They had a raggedy, home made, cardboard sign that said “Drive through only” the first time we went by. We drove back by and the sign was gone, so we stopped in. The door was locked and one of the servers held up the sign with a disgusted look on his face. We still wanted ice cream, so we decided to try it. Over half of the listed flavors were sold out. The server was very rude about it, and obviously didn’t care if we stayed or went. Again, we wanted ice cream, and I figured, how bad could it be... It was bad. My ice cream had some of my wife’s on it, my wife’s had some of the kids. It was clear they weren’t cleaning the utensils which made me wonder what else they weren’t cleaning. The ice cream also had freezer burnt spots and ice crystals. I’m not sure how a chain store can get so many things wrong, but that is one area in which they are really over achieving. Bad form guys.

The service is seemingly consistent, as it was quick and my orders were regularly done in reasonable time. The ice cream is of ok quality. Not that it is particularly hard to make vanilla icecream, which is my favorite. Overall it is not as good as other locations, but it's alright if you need a decent pick-me up delicious treat.

Service is TERRIBLE. You would think they actually have to milk the cow and make the ice cream that’s how long you wait just to order and the doesn’t include the time it takes to actually pay and receive your order. They move EXTREMELY slow. Every time I come here, I’m in the drive through line for 30-45 minutes for a scoop of ice cream.

Very horrible service. I ordered a birthday cake for my son about 3 days in advanced. When I picked it up, I specifically asked if the cake was fresh because that’s EXACTLY what I asked for. The cake was old and horrible. I called them to complain and she just held the phone and wouldn’t say anything when I told her that the cake was old. So I went to the store to ask for my money back, and they had the nerve to ask for the whole cake back. She was very untruthful by saying she made it today. I’ll NEVER support them again. I should have gone to Kroger’s or Nothing Bundt Cakes because their cakes are always fresh. They actually deserve 0 stars.