Breakfast Menu "Baskin-Robbins" Odenton

This is not the first time I’ve tried to get a milkshake here and been disappointed. I went through the drive thru, and asked what ice cream flavors were available. Apparently they had like 5 flavors. I tried the dragon fruit strawberry. Gross. And I waited a while for it. I will not try a milkshake or ice cream here again.

We spent almost $15.00, & then, they REFUSED to give us an Ice Water. An Ice Water. The employees said that the No Ice Water Policy is the idea of the Manager Lauren. Beware of this location.

They never have hot fudge! I tried to order 3 scoop sundae with 2 scoops peanut butter & chocolate & 1 scoop mint chocolate chip, they didn't have the mint. I changed to 2 scoop pb&c with hot fudge, no hot fudge. I get home & of course the order is wrong, I got vanilla ice cream with chocolate chips & chocolate syrup. Such a simple order & it's wrong. Tried to call & of course they don't answer the phone.

This is by far the worst baskin robbins i have ever been to on both the west and east coast! Always out of things, messy areas, dirty floors...tonight there were 3 girls and 1 guy. All of them ignored us for several minutes. One of the girls was sitting at a table, I assume on a break, talking loudly on her phone. 2 girls, mostly walking back and forth looking at stuff...one girl finally made a drink and took it to the drive thru. Mind you, when we got there there were 2 cars at the drive thru and 2 customers in front of us who had already ordered and were paying when we came in. Finally, TJ, the guy came back. He was polite in asking us what we wanted, but had no customer service at all. He rang up our orders and that was it. I come to this location because it is close to me, but will drive the extra distance from now on. To top itoff, the ice cream I did end up getting had freezer burn.

Asked if Baseball Nut was available. "Yeah, but it's really hard to scoop." Didn't get the waffle cone I paid for either.

The employees were friendly and the store was clean. We got the ice cream cake. It was very disappointing! Nothing like Dairy Queen or cold stone I would not recommend ice cream cake.

This location is one and the same as the Dunkin Donuts. Both are staffed by the same people and that staff is minimally involved with the customers. They were getting into verbal arguments in front of customers. You can't give your order at the counter; if you walk into the store you have to use the kiosk, and then walk over to the counter and talk to them in the exact same way as you would have anyway while giving your order. It makes no sense and makes for a cluttered customer experience. I will not be coming back inside the store. Might not even come back to the drive thru.

There are so many flavors to choose from and each one is delicious. Their cookies are nice and warm and there are as much toppings as there is ice cream flavors