Breakfast Menu "Baskin-Robbins" Keego Harbor

Nothing beats an ice cream cake from Baskin Robbins, they’re my favorite. Place was nice, big, bright. Service was meh. The cashier was nice enough but not super helpful or knowledgeable at helping with writing on the cake, pricing or instructions for serving. Not sure if she actually worked there or at the neighboring Dunkin Donuts, that is in the same space.

My husband and I went to get milkshakes tonight and we are extremely disappointed. It was $7 for a small, which I wouldn’t mind paying for an actual milkshake…except what we got was basically a cup of milk. The consistency was nowhere even close to what you would expect for milkshakes. When I asked if “it was supposed to be this liquid” the manager just looked at me and I was shown on a blender how much milk was put in…no actual answer, no offer to fix it or make the 2nd one differently. We paid $14 for shakes we didn’t drink.

Ordered a Polar Pizza a week in advance for my son's birthday. When I arrived to pick it up, they had gotten the order, but no one had bothered to make it. They didn't even have the flavor of ice cream available that was offered online. No one bothered to call & let me know.

I've given this place NUMEROUS tries and I regret it EVERY time. Half the time I go there they have the door locked despite being opened. No signs on the door so you have to get out to find out they don't feel like opening inside. They did this PRE COVID as well. Half the staff is snotty. I went in for ice cream today with the intention of getting 3 scoops. They didn't have a cup big enough. Then only half the ice cream have labels on them. Then when I figured out what they had most of the flavors were literally melted. The employee said "well the freezer is open all day". I ended up with ONE scoop for $3.85. There is a reason the Dairy Queen across the street has a line down the block and I was the only car in Baskin Robbins parking lot at 8:45 on a Friday......No more.........

Sat forever at the order speaker after being told 1 moment. Had to go through my order 4 different times before someone else took over ( it was 3 kid scoops, so not complicated) and lastly they were out of at least 2 different flavors of ice cream before I decided not to get anything else

I was just in there tonight, got a three scoop sundae, the kid had no clue what he was doing, uses a 2 scoop cup for 3 scoops, I told him that wasnt right, you need the bigger one, he says they look the same, but he switched it cause I said itll never fit, then he says he uses the wrong scooper for one of the flavors, cant tell the ice cream apart, then he forgets the toppings , comes back with out the the fudge, and then fudge all over the bowl, no lid, and I paid and leave amd even told the manager whom I am assuming it was, and she apologized. Well I get home and it was just the most God awful sundae I ever had, took a few bites and threw it out! Never will I ever go in there again.

This location is one of the worst. If you get the chance to order (because they like to close before posted time on google) they mess it up nearly every time. Why I still give this place a chance is beyond me. And I never complain about it but the ONE time I did, the guy working told me he couldn’t replace my shake because it comes out of his pocket and he would have to pay for it? So I left there with no the wrong shake because they apparently can’t fix their mistakes. Done coming to this location.

My husband and I come here quite a lot for reasons I can't figure out. Just today I've gone 2 times spending $15 on 4 iced coffees which they have managed to mess up. Unfortunately there are only a couple workers that can actually make the drinks and food correct at this location. This morning they made my coffee all espresso instead of just a shot of espresso, then this afternoon they literally put what tastes like tea in my iced coffee. I keep saying hey they'll get better but what's that old saying about doing the same thing over and over expecting different results!!!!!