Breakfast Menu "Baskin-Robbins" Hanover Park

I would give negative stars if I could. Every single time I come here they never have ANY ice cream flavors available. How does a store run out of the most basic flavors chocolate and vanilla??? BR needs to shut this spot down immediately.

The butter pecan is literally all sugar. Disgusting. The sugar is so thick it sticks to my spoon. I’ve never had a sweeter ice cream. Definitely not worth the money. So gross.

Never have capuchino blasts,always be doing the long drive just to get disappointed

Very few ice cream options! And the customer service sucks! Manager seemed annoyed and left while we were still ordering ice cream…never going back

Service was unfortunately poor. Came by drive thru ordered 3 banana splits named about 6 different ice creams and they were out . they didnt even have basic chocolate… we werent asked which toppings we wanted. then we were told to pull forward. wait 15mins while all other drive thru cars passed us. then they brought us the ice cream with no bag.. after requesting for one they said it’s just going to fall down. which i understood but i didnt want it to leak in my car… also they gave us forks…. not sure how i was suppose to eat my ice cream with a fork… please train the employees better… smh

I ordered a cake for my sons birthday and when i went to pick it up, they didn't have it and wanted me to drive to the one in Hoffman Estates. I made them call over there and found out they didn't have it. Kid looks at me and said "sorry". UM.... I paid $40 for a cake .... so "sorry" is not going to cut it. Asked to speak to a manager, but there was no manager on duty, just crew members. Left with a different cake and got a credit of $11 dollars. NEVER AGAIN! One star is too much to give them.

The workers didn’t want to put ice cream we wanted in Quart, though they have it in menu and they didn’t have it prepackaged. They said because of COVID they cannot put in Quart, but instead can put 3 scoops. Whaaaaaaat? Although, couple of weeks ago in the same location they did put us ice cream in Quart. Do they change policy each week??? That’s hilarious! Edit: Tried one more time at this location on different day. The other worker said, that they can make only Pint, but not Quart, because owner of this location doesn’t want to be out of stock of ice cream! “I don’t want to be out of stock, so I won’t sell you any!”. That is some logic! It’s like doctor saying, “I’m not going to treat you, because I will not have any patients”! LOL

Worst Baskin experience in this shop. First, we wait 30-40 mins wait for our turn because the staff is lazy and slow, and when it's our turn, they try to orders others. Second, we order sundaes and ice cream scope, and the guy didn't bother to ask us what toppings we want in a sundae.