Breakfast Menu "Baskin-Robbins" Cleveland

Dirty! Manager had an attitude, employees were stressed, floors were covered in crumbs, tables had crumbs, the seating had crumbs, the booths were sticky, and the windows had streaks. The food wasn’t good. My wakeup wrap had a hair in it, my donut was very dry, and the coffee was too sweet.

If you're going to sell ice cream, and have a drive through - flavors need to be on the menu for those who go to your store - and when asked what flavors there are at the window, the cashier needs to use their adult voices instead of mumbling -

My husband just went through the drive through to pick us up dessert because I am 7 months pregnant. And after not having several items from there menu I finally settled on a 2 scoop sundae. I opened it up to take a bite and there was a DEAD FLY right on top in the cool whip. Im not one to complain but that is disgusting.

Just went there after lunch today (7-22-22) and the dining room is closed. Looks like four employees in the restaurant but they said that have do use the drive through. Hard to sell ice cream through the drive-through when you can’t see the flavors. The waffle cone was stale the bubble tea was basically caramel flavored milk with a handful of Boba‘s in the bottom. And just very disappointing experience. Probably won’t go here again although the ice cream tasted fine.

I came to this location many times and this is the second bad experience i had with the ice cream. Today is was my banana split. When it was given to me there were 2 normal scoops of ice cream and one small itty bitty scoop, then i noticed that there was only one topping which was pineapple. When i asked the employee what came on the banana split she said strawberry, chocolate syrup and pineapple but they were out of strawberry and i told her there isnt even any sryup on it. I got 2 1/4 scoops of ice cream, banana, cool whip, small spoon of pineapple sauce on one scoop of ice cream and cherries and this cost me 6.79 plus tax. Was not told when ordering about them being out of strawberry sauce or offered extra pineapple sauce or something else. I will not be getting ice cream from this location anymore.

Nice workers. She sayed hello, thank you and come again. I appreciate good service. Coffee was hot and delicious. I order hot coffee. I'm glad to see they are open for later hours. Keep up the good work.

One star to leave a review. Horrible experience. Drove out of the way just for baskin only to find every flavor I asked about they were out of. Then when I settled for a shake, I watched it made. Then watched employee drop it on the floor, pick it up, replace part of the top of the shake and lid and return to me at the drive thru window. Owner claims what I saw is not what's on camera. But his claims of were totally inconsistent as well. Never returning here , advise others to avoid as well.

Because it's just ice cream and donuts!!!! Also coffee for the sugar coma! Not diabetic yet!!!