Breakfast Menu "Arby's" Brooksville
Fast-food chain, known for its roast beef, serving up hot & cold sandwiches, fries & shakes.
Arby's, 12915 Cortez Blvd, Brooksville, FL 34613
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It is very unfortunate that the Arby’s on Cortez in brooksville Florida @ 11:45ish in the morning on august 29, 2023 did NOT see an issue with the delivery truck blocking off handicap spots. It is in fact an ADA law violation as well as illegal according to s. 553.5041, unless the vehicle displays a disabled parking permit issued under s. 316.1958 or s. 320.0848 or a license plate issued under s. The lady behind the counter at said time and date did NOT see anything wrong with it. In fact and I quote “I didn’t know he was there” to a matter of mere minutes to “Oh, he does it all the time”. So which one is it?! Should I contact a lawyer?!
I went in to order to go because of a coupon I had. I hate to try and explain that in the drive-thru. I tell her I have the coupon for a free small order of fries with cheese sauce and that I want 2 of the classic beef and cheddar meals, small size. I ask how big is the cheese sauce and she tells me very small so I said add another one so the second meal has one too for the fries. She asks what kind of fries and I say 1 crinkle and 1 curly. While they're making my order she asks if I want any sauce, Arby's or horseradish. I say 2 Arby's sauces cause the hubby likes to have extra. When I get home, in about 10 minutes or so, I unload the food. There's 2 roast beef sandwiches without sauce or cheese on them, 3 small orders of fries (2 crinkle and 1 curly), 3 small cups of cheese and 2 packets of Arby's sauce. So I guess I wasn't clear that I wanted 1 meal with the free fries and cheese from the coupon. A little irritating but here's the kicker...both beef and cheddar sandwiches only have roast beef and the bun. No sauce, no cheese!! So we used the 2 sauces and some of the cheese to make our sandwiches. I don't know who's at fault for the dry sandwiches, the girl taking my order or the person in back making them. Either way, that is ridiculous! I haven't had a chance to go back there to show them pictures of the sandwiches. The other times we've been to this Arby's we have had good service and food, both eating in and drive-thru. I can't even use the words of Joe Pesci since I went in to order lol 🤷♀️
Our sandwiches here usually are just slopped together. Even when they weren't busy the other evening our roast beef and cheddar was barley warm and a sloppy mess when I opened it. More care taken with making the sandwiches would be appreciated and make a difference. ONE LOVE
I want to know what went through the employees head in the moment of making this sandwich. Ordered a chicken sandwich and they left off the chicken! Tf? It would have been more understandable to have forgotten the entire sandwich. Drive all the way back home. Called the manager. Her solution “bring it back for a refund or replacement”. Ummm how about BOTH for the inconvenience. Ridiculous. No stars.
Food was fantastic. Service was great. Management even apologized that the wait was a bit. Much better service than the surrounding food joints. Props to management, and Charlie.
In general, I like Arby's. It's a great place to grab fast food that isn't a hamburger. However, I was very disappointed by this specific Arby's. The Good: - The staff was friendly. - Our sandwiches were good and the fries were warm. The Bad: - The dining area was disgusting. Even though there were no other patrons in the business for the majority of the time we were there, every table was covered in food debris and the floors were dirty. - The drink station was a hazard. The floor was covered in spilled drinks. Additionally, the counter was covered in fluids of various colors. You could not set your cup down anywhere clean. Again, there were no other patrons for the majority of our visit. The drink station spills were there when we arrived and were still there when we left. I don't expect a five star experience from a fast food restaurant. I do expect that it meet some minimum level of cleanliness. This Arby's failed to meet that low bar. I hope this was an anomaly and not the standard.
Hamburger which I loved was put together sloppy. The french fries were ice cold. That should not be. The young lady at the window was very nice and polite. I go to Checkers a lot and I expect my food be put together right and I expected to be hot like I would at any restaurant. When they do that is excellent food.
Wow...Arby's is quickly becoming my favorite. A better Ruben is not available anywhere. Double toasted swirl bread with the thinnest, leanest cornbeef I have ever had. I do not get the thousand island dressing. The curley fries and Coke Zero are perfect to complete the lunch. Never did I think Arby's would deliver such flavor!!!!